What payment methods do you accept for orders?
Currently, we accept payments via VISA, MasterCard, Certified Cheque, Money Orders as well as Online Banking through RBC, BMO, ScotiaBank, Caisse Populaires, National Bank and Credit Union.
Can I return or exchange my medical cannabis?
Due to the nature of the product, all sales of medical cannabis are final.
Please contact our Client Service Team if you have any questions or concerns related to your purchase.
They can be reached by phone (778) 479-2458 or by email, firstname.lastname@example.org
Do you sell edibles, oils, tinctures or any other prepared derivative of marijuana?
We are hoping to be able to offer Oils and other cannabis derivatives by the Spring 2018.
How many strains do you currently have in production?
We currently working on expanding our strain offering. Stay tuned for further products and strains coming soon. Our strain development program includes securing seed stock from Israel. To learn more about our current products click here.
How is your product tested?
Our product is tested in accordance with Health Canada’s guidelines. We use an external laboratory that is accredited to conduct these specific tests and verify our compliance with the ACMPR.
What is in my client welcome kit?
Our Client Welcome Kit is provided for free to every registered patient to help consume their medicine in an effective manner. It consists of a copy of the welcome to Potanicals book, a waterproof travel container and your personalized client card. Contact us to learn more!
How can I place my order?
Patients can place their order by phone or online. Upon receiving your registration letter, you will also receive a link to set your log-in credentials for the webstore.
Do you offer any type of discount to qualified recipients of social assistance or government disability programs?
Yes, we offer a 25% discount for all orders placed by qualified patients. Qualifying is simple. We just need a copy of your most current notice of assessment or provincial attestation of disability and we will take care of the rest. Click here to apply.
What is the ACMPR?
ACMPR stands for Access to Cannabis for Medical Purposes Regulations. It is the regulation administered by Health Canada that controls the production and distribution of medical marihuana.
The ACMPR assures patients and doctors that the medical cannabis prescribed has been manufactured in a controlled, secure and regulated environment.
To learn more about the ACMPR please visit the Health Canada website.
Will my health insurance cover this?
Currently, medical marijuana is not covered by most health care insurance or provincial formularies. The notable exceptions to this are Canadian Veterans, members of the RCMP and the Department of National Defense. Potanicals is committed to investing in the research required to move towards advancing insurance coverage for this medicine.
Can you help me get a prescription?
Potanicals is licensed to produce medical marijuana. Only your health care professional can prescribe medical marijuana and is uniquely positioned to make that decision with you. We can coach you on the necessary forms to bring into your doctor with you.
How is the product shipped?
The product is shipped discreetly by Canada Post XpressPost, and requires a photo ID and signature upon delivery.
We offer a $10 flat rate for all shipments, orders over 30g will qualify for free shipping.
Where can I learn more about medical marijuana?
Health Canada is the authority on the regulated use of medical marijuana in Canada. It provides comprehensive information about the ACMPR and should be consulted first.
Other sources are the Canadian Consortium for the Investigations of Cannabidiols at www.ccic.net and the Centre for Medicinal Cannabis Resources at www.cmcr.ucsd.edu
Are all your products grown organically?
No, we grow both organic & non-organic cannabis within the same facility to provide multiple options for our clients.